GOSI (en)

Operating Management Information System (OMIS)


OMIS service allows to facilitate and significantly improve information system (hereafter IS for the sake of brevity) service level, also small-sized ones, thanks to a more ripetitive task and process automation for his handling; discovery ICT mapping and asset management, their functional and performance monitoring through SLA Watch, provisioning and user administration, help desk and trouble ticketing, back-up, first level IT security management (password management, access rights profiling), event management and ICT problem resolution support, ICT change management support, interfacing with ICT suppliers support, monthly reporting.
Service OMIS allows to improve the level of service provided by IS as perceived by users and, in most cases, enables a sensible cost reduction compared to the current situation.

In order to achieve these results, Malabo: 

Activities and processes

The main processes planned in the operating management (ICT Operations and SOP Functions ITIL) include: 

The picture below shows a tipical example, in a real case, of activities and processes in OMIS. In picture’s green boxes there are available Malabo online services and tools.

Schema processi e strumenti GOSI

Traditional instruments used/available

• Instrument already in place within IS, if not obsolete or too expensive (nonetheless complying with the client’s wishes);
• SLA Watch;
• ICT Asset Management to detect ICT resources in use, from hardware to software: it allows to create CMDB, Configuration Managemente DB and license management;
• TT-HD, Trouble Ticketing system for help/service desk;
• Tool for sharing documentation in intranet;
• Webinar and e-learning system for awareness and training of IS users.
Services and instruments complementary but integrable in OMIS are SOC for digital security managing and AVULICT for vulnerability assessment and management of ICT systems.
The picture below outlines IS user interaction with OMIS.

GOSI vista utente con tools

Customer benefits

• High customization: OMIS service is totally personalized on specific needs and on client’s organization, thanks to modularity of the approach and tools used for automation;
• High flexibility: the Client can choose which activities and processes managing by Malabo and which one by internal staff or by third party;
• Thanks to competence and experience of Malabo’s staff/partner, OMIS is implemented quickly and conveniently;
• Systematic and continuative support to IS user, with clear tracking of any activties and time taken to achieve them.