Governance and management of the informatic system

The governace of the entire computer system has a strategic value, which is part and must be very distinct from its management, which has a predominantly an operational value, as well described by COBIT from v. 5 onwards and shown in the figure below.

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In the current world and digital economy, ICT governance and ICT management are related and fundamental aspects for every modern IT system, which also affect medium and small businesses and organizations, and is part of the more general "Enterprise Government" (Enterprise Governance) and has close relationships on the one hand with BPM, Business Process Management (and therefore with BAM, Business Activity Monitoring and with BPR, Business Pricess Redesign-Rengineering) on ​​the other with the ICT architecture of IT systems (see the specification area of ​​expertise by clicking here).

The effective and efficient implementation of the governance" and of the management of  inforamtic systems is one of Malabo Srl's leading specializations, thanks above all to the extensive experience gained over the years on these issues by Bozzetti, Cesa Bianchi, Chirivì and Zambon.

The Malabo interventions are based on a pragmatic and contextualized use of established global standards and "best practices" which include:

a) at a strategic level mainly:
- COBIT, now in version 2019;
- BSC, Balanced Scorecard

b) at an operational level mainly:
- ITIL 2013 (v.3) and the new ITIL v4, which has profoundly changed the logic and approaches of the previous and well-established versions.

These methods are customized and contextualised from time to time on the specific reality of the Customer, and are supported by IT tools that include:

1) detection and management systems for all ICT resources of the IT system, from fixed or mobile user devices to on-premise or outsourced servers in housing / hosting to cloud services;
2) systems for monitoring and controlling the functionality and performance of ICT resources;
3) ICT security management systems (ISMS, Information Security Management System);
4) systems for the documentation and management of the ICT EA, Enterprise Architecture, with the relative policies, as well as the definition, implementation and control of the actual implementation of the ICT EA;

5) systems for risk analysis;
6) balanced scorecard for the management of long-term implementation and development plans of the EA, and their impact on users.

Bozzetti and his collaborators have developed some consolidated "good practices" on the ICT government aligned with the management of the company / entity, with a very pragmatic approach and able to bring the first measurable results in a short time.

The analysis of the value of ICT is a theme that these good practices bring into the ICT government. A simple but effective and economic method of "self-assessment" (with possible assistance from the Malabo experts) was developed, based on a spreadsheet, for a qualitative and quantitative assessment of the direct and indirect contribution of ICT to the company / body and its business. This tool also uses the logic of TCO, Total Cost of Ownership and the recent indications of COBIT v.5.